Shipping FAQs
When will my order arrive?
Most orders take 2-5 days to fulfill (including printing, packaging, labeling, etc.) since everything is custom ordered, and then it’s shipped out. The shipping time depends on your location and can be estimated as follows: 5-8 business days (USA) and 10-20 business days (International).
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please contact me at the email address provided in your shipping confirmation email.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with me, please help me out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Contact the shipper directly and provide your tracking number to see if they can provide an estimated time of delivery.
Email me at the email address provided in your shipping confirmation email.
I accidentally put in the wrong address - what should I do?
Mistakes happen all the time, so if you accidentally entered an address that is considered insufficient by the shipper, the shipment will be returned to my facility. You will be responsible for the cost of the reshipment once I receive the original shipment and have your updated, accurate address. I understand that mistakes can occur. Within 7 days of your expected shipment arrival, please email me at the email address provided in your shipping confirmation email, and let’s get this resolved as soon as possible.
I received a wrong/damaged product, what should I do?
I’m sorry to hear that the product you ordered arrived damaged or was incorrect. To help me resolve this for you quickly, please contact me at the email address provided in your shipping confirmation email within 7 days from the time you received your product and include at least 3 photos of the damaged areas or incorrect product, your order number, and any other details you may have about your order. I’ll get back to you with a resolution as soon as possible!